How Retail Support fits into your day.
Retail Support is there when you need it most — before opening, during peak trading, at stocktake, when you're planning promotions or trying to fix a problem that's been affecting your margins for months. You ask. It answers. In plain English, with clear actions.
Support for every part of your operation.
Store Operations & Layout
- Store layout optimization and flow improvement
- Opening and closing procedures with checklists
- Daily task management and operational readiness
- Peak trading preparation and resource allocation
- Health and safety compliance (practical guidance)
Visual Merchandising
- Window displays and seasonal visual concepts
- Planogram creation and space planning
- Product placement for maximum conversion
- Cross-merchandising and bundle strategies
Customer Service & Experience
- Customer service scripts that feel natural
- Complaint handling and recovery strategies
- Building customer loyalty and repeat business
- Upselling techniques that actually work
Inventory & Margin Management
- Stock level optimization and ordering schedules
- Margin improvement without sacrificing range
- Shrinkage reduction and loss prevention
- KPI tracking that's simple and actionable
Training & People
- 5–10 minute training modules for team briefings
- New staff onboarding and induction plans
- Performance coaching scripts and frameworks
- Team culture building without corporate nonsense
Marketing & Promotions
- Social media content ideas that engage
- Promotional campaigns for quiet periods
- Seasonal events and in-store activations
- Marketing copy that converts browsers to buyers
What a day with Retail Support can look like.
- 08:00 – Create a window display plan using current seasonal stock.
- 10:00 – Review and optimize staffing for today's expected footfall.
- 13:00 – Ask how to improve margins on slow-moving product lines.
- 15:30 – Generate a quick training session on customer service excellence.
- 18:00 – Review: "Sales were down today, what can we improve for tomorrow?"